FAQs

We are an officialy registered company.
Our KvK (Kamer van Koophandel) registration number is 63864878 - Postaladdres (no shop): Beverhof 131, 9675 NL Winschoten, The Netherlands.

Disclaimer:

Refunds:
We don't do cashrefunds. We offer a giftcard for the amount spend, to be spend in the shop for another Chocolate Sisters item, when returning item is recieved in 14 days. This is not to be discussed. When purchasing an item with us you agree on this disclaimer.
When you bought a piece and you wish to return it, the returningcosts are for you. To send another item back (to change it), we are paying for the shipping.
Customitems cannot be returned or changed, but can be altered (mostly for free) for better fitting and such.

Shipping:
When item is in stock it ships out in 3-5 businessdays
When in stock item need to be altered it ships out in 7-14 businessdays
When item needs to be custommade processingtime and shipping 14-21 businessdays


Q1: How do I know which size I should order?

Size Chart Ladies:
All items are available in sizes S, M, L and XL. To make sure you pick the right size, please take a look at the measurement guard below. All measurements are mentioned in centimeters
.

Size:Dress size:Bust size:Waist Size:Hip size:
S NL36 - UK8 - US482-8568-7892-96
M NL38 - UK10 - US686-8978-8497-100
L NL40 - UK12 - US890-9384-89101-104
XL NL42 - UK14 - US1094-9789-96105-107


All measurements mentioned are averages. Since all the items are handmade, it might be that the item of your choice has a slightly different measurement. If you would like to know the specific measurements for an item, please send your request by email to info@chocolatesisterscouture.com.

Size Chart Kids:
All items are available in sizes 92-98 (2T/3T), 104-110 (4T/5), 116-122 (6/7), 128-134 (8/9) - Ages 18months uptill 9 years.
To make sure you pick the right size for your little one, please take a look at the measurement guard below. All measurments mentioned are in centimeters.

Size:Age:Bust size:Waist Size:Hip size:
92/982/3 yrs555257
104/1104/5 yrs56-5753-5459-61
116/1226/7 yrs 58-6155-56.563-66
128/1348/9 yrs64-6758-59.569-72


All measurements mentioned are averages. Since all the items are handmade, it might be that the item of your choice has a slightly different measurement. If you would like to know the specific measurements for an item, please send your request by email to info@chocolatesisterscouture.com.

Q2: How do I wash my Chocolate-pieces?
Laundry Instructions:
Due to colouringprocess of the fabric, please wash by hand first in lukewarm water, to prevent colourbleeding on your other laundry. After the first wash, the item can be machinewashed (on 40 Degrees maximum) together with your colourful clothing. Iron inside out with a medium-hot iron. All items are made of 100% Cotton.

Q3: What if my item doesnt fit? (Returnpolicy)
You can send your item back and change it for another item or size. If your choice isn't available, we will provide you with a giftcard that's 6 months valid. You pay for the retun-shipping when you return an item.
We don't offer this service on costum orders. We can take it back for altering, but we cannot do a cash-back or giftcard. Due to the fact that we cannot sell the piece to someone else hence it's made to measure.

Q4: I live in '...', do you ship here?
Yes we do! We offer worldwide shipping service.

Q5: I fell in love with an item but my size is sold out...
Try to contact us by Facebook inbox or use (0031)630439276 and we'll see wether we can make it a costum order for you! We don't restock items, hence we want to keep our items unique and limited. Sold out means gone... But we are able to get it to you by costumorder, maybe in another fabric if the 'original' colour is out of stock, but we work out a fab design for you!

Q6: What is your production time?
The items in the shop are ready to ship, unless mentioned different at the item. Costum orders have a productiontime of approx. 14 days before shipping out. Need your item more fast? Get in touch for more information and the options we got to offer!

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